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FAQ

How do you calculate the delivery costs?

See below:

Country Up to 1kgUp to 1.5kgUp to 5kgUp to 12kg
Netherlands€ 15,00€ 15,00€ 20,00€ 20,00
Afghanistan€ 23,50€ 25,50€ 31,50€ 43,50
Albania€ 70,00€ 80,00€ 90,00€ 100,00
Algeria€ 46,00€ 58,50€ 98,50€ 175,00
American Samoa€ 30,00€ 35,00€ 45,00€ 65,00
Andorra€ 30,00€ 35,00€ 45,00€ 65,00
Angola€ 30,00€ 35,00€ 45,00€ 65,00
Anguilla€ 30,00€ 35,00€ 45,00€ 65,00
Antarctica€ 30,00€ 35,00€ 45,00€ 65,00
Antigua & Barbuda€ 30,00€ 35,00€ 45,00€ 65,00
Argentina€ 48,00€ 60,00€ 100,00€ 180,00
Armenia€ 30,00€ 35,00€ 45,00€ 65,00
Aruba€ 30,00€ 35,00€ 45,00€ 65,00
Australia€ 100,00€ 100,00€ 120,00€ 140,00
Austria€ 20,50€ 20,50€ 20,50€ 22,50
Azerbaijan€ 30,00€ 35,00€ 45,00€ 65,00
Bahama€ 30,00€ 35,00€ 45,00€ 65,00
Bahrain€ 30,00€ 35,00€ 45,00€ 65,00
Bangladesh€ 30,00€ 35,00€ 45,00€ 65,00
Barbados€ 30,00€ 35,00€ 45,00€ 65,00
Belarus€ 23,50€ 25,50€ 31,50€ 43,50
Belgium€ 15,00€ 30,00€ 45,00€ 45,00
Belize€ 30,00€ 35,00€ 45,00€ 65,00
Benin€ 30,00€ 35,00€ 45,00€ 65,00
Bermuda€ 30,00€ 35,00€ 45,00€ 65,00
Bhutan€ 30,00€ 35,00€ 45,00€ 65,00
Bolivia€ 30,00€ 35,00€ 45,00€ 65,00
Bosnia and Herzegovina€ 23,50€ 25,50€ 31,50€ 43,50
Botswana€ 30,00€ 35,00€ 45,00€ 65,00
Bouvet Island€ 30,00€ 35,00€ 45,00€ 65,00
Brazil€ 52,00€ 58,00€ 80,00€ 130,00
British Indian Ocean Territory€ 30,00€ 35,00€ 45,00€ 65,00
British Virgin Islands€ 30,00€ 35,00€ 45,00€ 65,00
Brunei Darussalam€ 30,00€ 35,00€ 45,00€ 65,00
Bulgaria€ 24,50€ 24,50€ 24,50€ 26,50
Burkina Faso€ 30,00€ 35,00€ 45,00€ 65,00
Burundi€ 30,00€ 35,00€ 45,00€ 65,00
Côte D'ivoire€ 30,00€ 35,00€ 45,00€ 65,00
Cambodia€ 30,00€ 35,00€ 45,00€ 65,00
Cameroon€ 30,00€ 35,00€ 45,00€ 65,00
Canada€ 60,00€ 75,00€ 100,00€ 120,00
Cape Verde€ 30,00€ 35,00€ 45,00€ 65,00
Cayman Islands€ 30,00€ 35,00€ 45,00€ 65,00
Central African Republic€ 30,00€ 35,00€ 45,00€ 65,00
Chad€ 30,00€ 35,00€ 45,00€ 65,00
Chile€ 30,00€ 35,00€ 45,00€ 65,00
China€ 60,00€ 100,00€ 200,00€ 250,00
Christmas Island€ 30,00€ 35,00€ 45,00€ 65,00
Cocos (Keeling) Islands€ 30,00€ 35,00€ 45,00€ 65,00
Colombia€ 46,00€ 58,50€ 98,50€ 175,00
Comoros€ 30,00€ 35,00€ 45,00€ 65,00
Congo€ 30,00€ 35,00€ 45,00€ 65,00
Cook Iislands€ 30,00€ 35,00€ 45,00€ 65,00
Costa Rica€ 30,00€ 35,00€ 45,00€ 65,00
Croatia€ 24,50€ 35,00€ 50,00€ 55,00
Cuba€ 30,00€ 35,00€ 45,00€ 65,00
Curaçao€ 30,00€ 35,00€ 45,00€ 65,00
Cyprus€ 22,00€ 24,00€ 30,00€ 41,00
Czech Republic€ 17,00€ 17,00€ 17,00€ 19,00
Democratic Republic of the Congo€ 30,00€ 35,00€ 45,00€ 65,00
Denmark€ 16,50€ 16,50€ 25,00€ 30,00
Djibouti€ 30,00€ 35,00€ 45,00€ 65,00
Dominica€ 30,00€ 35,00€ 45,00€ 65,00
Dominican Republic€ 30,00€ 35,00€ 45,00€ 65,00
East Timor€ 30,00€ 35,00€ 45,00€ 65,00
Ecuador€ 30,00€ 35,00€ 45,00€ 65,00
Egypt€ 30,00€ 35,00€ 45,00€ 65,00
El Salvador€ 30,00€ 35,00€ 45,00€ 65,00
Equatorial Guinea€ 30,00€ 35,00€ 45,00€ 65,00
Eritrea€ 30,00€ 35,00€ 45,00€ 65,00
Estonia€ 24,50€ 24,50€ 24,50€ 26,50
Ethiopia€ 30,00€ 35,00€ 45,00€ 65,00
Falkland Islands (Malvinas)€ 30,00€ 35,00€ 45,00€ 65,00
Faroe Islands€ 30,00€ 35,00€ 45,00€ 65,00
Fiji€ 30,00€ 35,00€ 45,00€ 65,00
Finland€ 20,50€ 20,50€ 20,50€ 22,50
France€ 20,00€ 20,00€ 30,00€ 40,00
France, Metropolitan€ 46,00€ 58,50€ 98,50€ 175,00
French Guiana€ 30,00€ 35,00€ 45,00€ 65,00
French Polynesia€ 30,00€ 35,00€ 45,00€ 65,00
French Southern Territories€ 30,00€ 35,00€ 45,00€ 65,00
Gabon€ 30,00€ 35,00€ 45,00€ 65,00
Gambia€ 30,00€ 35,00€ 45,00€ 65,00
Georgia€ 30,00€ 35,00€ 45,00€ 65,00
Germany€ 25,00€ 35,00€ 50,00€ 60,00
Ghana€ 30,00€ 35,00€ 45,00€ 65,00
Gibraltar€ 30,00€ 35,00€ 45,00€ 65,00
Greece€ 24,50€ 24,50€ 24,50€ 26,50
Greenland€ 30,00€ 35,00€ 45,00€ 65,00
Grenada€ 30,00€ 35,00€ 45,00€ 65,00
Guadeloupe€ 46,00€ 58,50€ 98,50€ 175,00
Guam€ 30,00€ 35,00€ 45,00€ 65,00
Guatemala€ 30,00€ 35,00€ 45,00€ 65,00
Guinea€ 30,00€ 35,00€ 45,00€ 65,00
Guinea-Bissau€ 30,00€ 35,00€ 45,00€ 65,00
Guyana€ 30,00€ 35,00€ 45,00€ 65,00
Haiti€ 30,00€ 35,00€ 45,00€ 65,00
Heard & McDonald Islands€ 30,00€ 35,00€ 45,00€ 65,00
Honduras€ 30,00€ 35,00€ 45,00€ 65,00
Hong Kong€ 80,00€ 80,00€ 120,00€ 150,00
Hungary€ 24,50€ 24,50€ 24,50€ 26,50
Iceland€ 30,00€ 35,00€ 45,00€ 65,00
India€ 43,00€ 46,00€ 69,00€ 109,50
Indonesia€ 30,00€ 35,00€ 45,00€ 65,00
Iraq€ 43,00€ 46,00€ 69,00€ 109,50
Ireland€ 45,00€ 45,00€ 45,00€ 70,00
Islamic Republic of Iran€ 30,00€ 35,00€ 45,00€ 65,00
Israel€ 60,00€ 60,00€ 85,00€ 125,00
Italy€ 16,50€ 16,50€ 16,50€ 18,50
Jamaica€ 30,00€ 35,00€ 45,00€ 65,00
Japan€ 30,00€ 35,00€ 45,00€ 65,00
Jordan€ 30,00€ 35,00€ 45,00€ 65,00
Kazakhstan€ 30,00€ 35,00€ 45,00€ 65,00
Kenya€ 30,00€ 35,00€ 45,00€ 65,00
Kiribati€ 30,00€ 35,00€ 45,00€ 65,00
Korea, Democratic People's Republic of€ 30,00€ 35,00€ 45,00€ 65,00
Korea, Republic of€ 43,00€ 46,00€ 69,00€ 109,50
Kuwait€ 30,00€ 35,00€ 45,00€ 65,00
Kyrgyzstan€ 30,00€ 35,00€ 45,00€ 65,00
Lao People's Democratic Republic€ 30,00€ 35,00€ 45,00€ 65,00
Latvia€ 24,50€ 24,50€ 24,50€ 26,50
Lebanon€ 30,00€ 35,00€ 45,00€ 65,00
Lesotho€ 30,00€ 35,00€ 45,00€ 65,00
Liberia€ 30,00€ 35,00€ 45,00€ 65,00
Libyan Arab Jamahiriya€ 30,00€ 35,00€ 45,00€ 65,00
Liechtenstein€ 30,00€ 35,00€ 45,00€ 65,00
Lithuania€ 24,50€ 24,50€ 24,50€ 26,50
Luxembourg€ 10,50€ 10,50€ 10,50€ 12,00
Macau€ 30,00€ 35,00€ 45,00€ 65,00
Madagascar€ 30,00€ 35,00€ 45,00€ 65,00
Malawi€ 30,00€ 35,00€ 45,00€ 65,00
Malaysia€ 43,00€ 46,00€ 69,00€ 109,50
Maldives€ 30,00€ 35,00€ 45,00€ 65,00
Mali€ 30,00€ 35,00€ 45,00€ 65,00
Malta€ 30,00€ 35,00€ 45,00€ 65,00
Marshall Islands€ 30,00€ 35,00€ 45,00€ 65,00
Martinique€ 30,00€ 35,00€ 45,00€ 65,00
Mauritania€ 30,00€ 35,00€ 45,00€ 65,00
Mauritius€ 30,00€ 35,00€ 45,00€ 65,00
Mayotte€ 30,00€ 35,00€ 45,00€ 65,00
Mexico€ 38,50€ 41,50€ 63,50€ 90,00
Micronesia€ 30,00€ 35,00€ 45,00€ 65,00
Moldova, Republic of€ 23,50€ 25,50€ 31,50€ 43,50
Monaco€ 30,00€ 35,00€ 45,00€ 65,00
Mongolia€ 30,00€ 35,00€ 45,00€ 65,00
Monserrat€ 30,00€ 35,00€ 45,00€ 65,00
Montenegro€ 30,00€ 35,00€ 45,00€ 65,00
Morocco€ 30,00€ 35,00€ 45,00€ 65,00
Mozambique€ 30,00€ 35,00€ 45,00€ 65,00
Myanmar€ 30,00€ 35,00€ 45,00€ 65,00
Namibia€ 30,00€ 35,00€ 45,00€ 65,00
Nauru€ 30,00€ 35,00€ 45,00€ 65,00
Nepal€ 30,00€ 35,00€ 45,00€ 65,00
Netherlands Antilles€ 30,00€ 35,00€ 45,00€ 65,00
New Caledonia€ 30,00€ 35,00€ 45,00€ 65,00
New Zealand€ 50,00€ 70,00€ 90,00€ 150,00
Nicaragua€ 30,00€ 35,00€ 45,00€ 65,00
Niger€ 30,00€ 35,00€ 45,00€ 65,00
Nigeria€ 30,00€ 35,00€ 45,00€ 65,00
Niue€ 30,00€ 35,00€ 45,00€ 65,00
Norfolk Island€ 30,00€ 35,00€ 45,00€ 65,00
Northern Mariana Islands€ 30,00€ 35,00€ 45,00€ 65,00
Norway€ 35,00€ 35,00€ 50,00€ 60,00
Oman€ 30,00€ 35,00€ 45,00€ 65,00
Pakistan€ 30,00€ 35,00€ 45,00€ 65,00
Palau€ 30,00€ 35,00€ 45,00€ 65,00
Panama€ 30,00€ 35,00€ 45,00€ 65,00
Papua New Guinea€ 30,00€ 35,00€ 45,00€ 65,00
Paraguay€ 30,00€ 35,00€ 45,00€ 65,00
Peru€ 30,00€ 35,00€ 45,00€ 65,00
Philippines€ 30,00€ 35,00€ 45,00€ 65,00
Pitcairn€ 30,00€ 35,00€ 45,00€ 65,00
Poland€ 17,00€ 17,00€ 17,00€ 19,00
Portugal€ 20,50€ 20,50€ 20,50€ 22,50
Puerto Rico€ 30,00€ 35,00€ 45,00€ 65,00
Qatar€ 30,00€ 35,00€ 45,00€ 65,00
Réunion€ 46,00€ 58,50€ 98,50€ 175,00
Romania€ 24,50€ 24,50€ 24,50€ 26,50
Russian Federation€ 38,50€ 41,50€ 63,50€ 90,00
Rwanda€ 30,00€ 35,00€ 45,00€ 65,00
Saint Lucia€ 30,00€ 35,00€ 45,00€ 65,00
Samoa€ 30,00€ 35,00€ 45,00€ 65,00
San Marino€ 30,00€ 35,00€ 45,00€ 65,00
Sao Tome & Principe€ 30,00€ 35,00€ 45,00€ 65,00
Saudi Arabia€ 80,00€ 90,00€ 150,00€ 160,00
Senegal€ 30,00€ 35,00€ 45,00€ 65,00
Serbia€ 45,00€ 60,00€ 75,00€ 100,00
Seychelles€ 30,00€ 35,00€ 45,00€ 65,00
Sierra Leone€ 30,00€ 35,00€ 45,00€ 65,00
Singapore€ 43,00€ 46,00€ 69,00€ 109,50
Slovakia€ 25,00€ 35,00€ 45,00€ 60,00
Slovenia€ 24,50€ 24,50€ 24,50€ 26,50
Solomon Islands€ 30,00€ 35,00€ 45,00€ 65,00
Somalia€ 30,00€ 35,00€ 45,00€ 65,00
South Africa€ 72,50€ 78,00€ 115,00€ 176,00
South Georgia€ 30,00€ 35,00€ 45,00€ 65,00
Spain€ 20,50€ 25,00€ 60,00€ 70,00
Sri Lanka€ 30,00€ 35,00€ 45,00€ 65,00
St. Helena€ 30,00€ 35,00€ 45,00€ 65,00
St. Kitts and Nevis€ 30,00€ 35,00€ 45,00€ 65,00
St. Pierre & Miquelon€ 30,00€ 35,00€ 45,00€ 65,00
St. Vincent & the Grenadines€ 30,00€ 35,00€ 45,00€ 65,00
Sudan€ 30,00€ 35,00€ 45,00€ 65,00
Suriname€ 30,00€ 35,00€ 45,00€ 65,00
Svalbard & Jan Mayen Islands€ 30,00€ 35,00€ 45,00€ 65,00
Swaziland€ 40,00€ 50,00€ 65,00€ 80,00
Sweden€ 20,50€ 20,50€ 65,00€ 95,00
Switzerland€ 40,00€ 50,00€ 65,00€ 80,00
Syrian Arab Republic€ 30,00€ 35,00€ 45,00€ 65,00
Taiwan, Province of China€ 43,00€ 46,00€ 69,00€ 109,50
Tajikistan€ 30,00€ 35,00€ 45,00€ 65,00
Tanzania, United Republic of€ 30,00€ 35,00€ 45,00€ 65,00
Thailand€ 60,00€ 70,00€ 90,00€ 120,00
Togo€ 30,00€ 35,00€ 45,00€ 65,00
Tokelau€ 30,00€ 35,00€ 45,00€ 65,00
Tonga€ 30,00€ 35,00€ 45,00€ 65,00
Trinidad & Tobago€ 30,00€ 35,00€ 45,00€ 65,00
Tunisia€ 30,00€ 35,00€ 45,00€ 65,00
Turkey€ 25,00€ 30,00€ 35,00€ 45,00
Turkmenistan€ 30,00€ 35,00€ 45,00€ 65,00
Turks & Caicos Islands€ 30,00€ 35,00€ 45,00€ 65,00
Tuvalu€ 30,00€ 35,00€ 45,00€ 65,00
Uganda€ 30,00€ 35,00€ 45,00€ 65,00
Ukraine€ 23,50€ 25,50€ 31,50€ 43,50
United Arab Emirates€ 30,00€ 35,00€ 45,00€ 65,00
United Kingdom (Great Britain)€ 45,00€ 45,00€ 45,00€ 70,00
United States Minor Outlying Islands€ 30,00€ 35,00€ 45,00€ 65,00
United States of America€ 60,00€ 70,00€ 80,00€ 100,00
United States Virgin Islands€ 30,00€ 35,00€ 45,00€ 65,00
Uruguay€ 30,00€ 35,00€ 45,00€ 65,00
Uzbekistan€ 30,00€ 35,00€ 45,00€ 65,00
Vanuatu€ 30,00€ 35,00€ 45,00€ 65,00
Vatican City State€ 30,00€ 35,00€ 45,00€ 65,00
Venezuela€ 30,00€ 35,00€ 45,00€ 65,00
Viet Nam€ 80,00€ 80,00€ 150,00€ 195,00
Wallis & Futuna Islands€ 30,00€ 35,00€ 45,00€ 65,00
Western Sahara€ 30,00€ 35,00€ 45,00€ 65,00
Yemen€ 30,00€ 35,00€ 45,00€ 65,00
Yugoslavia€ 23,50€ 25,50€ 31,50€ 43,50
Zaire€ 30,00€ 35,00€ 45,00€ 65,00
Zambia€ 80,00€ 80,00€ 150,00€ 195,00
Zimbabwe€ 80,00€ 80,00€ 150,00€ 195,00
How long will it take to get back the purchase amount when I return my order?

If the return dispatch complies with all the above conditions, the purchase amount will automatically be refunded within two weeks after the assessment of the item(s) received.

What is the difference between Master and a Slave tool?

A Master version of a tool has the advantage that this version has the possibility to read, whrite and adjust ECU software and therefore is a more complete tool. A Master tool is necessary for professionals who want to adjust the content of ECUs.

A Slave version only has the possibility to read software and is used mostly by less experienced tuners that don’t adjust their own software. A Slave version always needs to be linked on a Master version of a tuning software supplier.

Which tuning tools are recommended?

Which tuning tool we recommend, depends on how you want to use the tools and what kind of tuning you offer to your customers. In general, all the tuning tools on our website are top of the line tools which are strongly recommended by tuners worldwide.

Are all the products complete with cables and accessoires?

In general, the products are complete. At the products page you can see exactly what cables and accessoires are included.

Do you offer a trial period for products?

We don’t offer trial periods for products but some of the brands we sell offer trial or demo versions of their software.
Take in mind that we always can advise you which tuning tools are the best option depending on your situation so you are sure that you order the right tools or equipement.
In some cases, we can demonstrate in which cases you need certain tools but that is only possible if you can visit our visiting address in the Netherlands

Is there a possibility to get a small demonstration of how to work with the tools?

Yes. We attach a lot of value on customer service. That means that we certainly can provide you with a quick demonstration about how to work with the tools. We have a lot of user experience with tools because of our own tuning companies so we can give you some pratical tips. So it is always possible to get a small demonstration.

Why should I choose Tuning-shop.com?

Tuning-shop.com distinguished itself by its experience and expertise. Besides that, we have an excellent delivery and policy. We only sell the best tuning tools available on the market so we make sure we guard our core values; quality, service and customer satisfaction.    

Can I order from abroad?

Yes, you can order from abroad! Keep in mind that the shipping costs may depend on the delivery address.

How can I place an order?

You can place an order following this steps:

> Select the product of choice
> Click on the red “Order now” button
> When selecting a tuning tool, there is also an option to select matching protocols which are necessary to adjust particular cars, boats, trucks or agriculture vehicles.
> Make a selection, fill in how many products you want and press the green “Order now” button.
> Now you are arriving in the shopping cart. From there you can register and fill in your personal information and delivery address. There is also a possibility to fill in an discount code.  
> Log in with your account, or create an account if you don't have one yet. There is also an option to place an order without an account. Then check your data. 
> Select your payment method
> Check your order and click on the “Place order” butten
> Now you have succesfully placed an order at Tuning-shop.com!

Do I get a confirmation of the order?

Yes, you get a confirmation of the order by mail.

Can I cancel or adjust an order?

As long you have not paid yet, you still can cancel or adjust the order in the shopping cart. If you have already paid, you can not cancel or adjust the order. In that case you can refuse the package or return the product. After receipt of the returns, the purchase will be refunded within two weeks.

How will my order be delivered?

This depends on the size of the ordered item. If the item does not fit the mailbox, it is offered as a binder. The deliverer then calls you to deliver the package.

What are the average delivery times of the products?

The average delivery time depands on the product you order and the country you order from.

In which countries do you deliver?

We deliver in every country all over the world. Keep in mind that delivery times can become longer if the delivery distance becomes bigger.

Can I have my order delivered to another address?

Yes, it is possible to ship your order to another address. In your account, you can change the delivery address or even add a delivery address.

Which payment methods are available?

You can pay with iDeal, Visa, Mastercard, Bancontact/Mister Cash, Giropay, SOFORT Banking, Wire transfer or Paypal in the tuning-shop.com webshop.

What is the payment period?

You pay directly and at once with iDeal, Visa, Mastercard, Bancontact/Mister Cash, Giropay, SOFORT Banking, Wire transfer or Paypal.

Where can I ask other questions about my invoice or payment?

If you have questions about your invoice or payment, please contact us through the contact form or mail your question to info@tuning-shop.com. You can find the contact form here.

Can I return the product if I don't like it?

It is possible to return a product if the product is disappointing you. It is statutory that a consumer is entitled to 14 days of reflection.

Under which conditions can I return the product?

You can return your order within 30 days. You must use the return form on the back of the invoice / shipping slip. Send the items (preferably) in the original package together with the fully completed return form. The processing of the returns takes place after receipt and review of the articles.

How long will it take for my return to be processed?

Your return will be processed within 7 days of receipt of your return.

Will I get a confirmation if my returned order has been received in good order?

You will not receive a confirmation of your return. Your money will be refunded automatically to your account within 2 weeks of receipt of the returned item(s).

Do I get guarantee on the products?

For all items you buy from us the legal warranty applies. This means that an article must be in good condition and should function properly in normal use. When you receive an item that is not the case, we will provide you with an appropriate solution as soon as possible. Depending on the item, we will do this by replacement, repair or refund.

In addition to the legal warranty, the warranty applies to certain items. A factory warranty is an additional warranty given by the importer or manufacturer. The manufacturer or importer may make such a warranty.
In most cases, the products have a guarantee period of two years. In the cases of software and electronically downloaded items are non-refundable after they have been delivered.

What is the warranty period on my ordered items?

The warranty period depends on the item you ordered. The manufacturer's warranty can be found in the manufacturer's documentation.

Where can I find the contact form?

You can find the contact form on this page. You also can visit the contact page for our contact details.

 

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