How can I determine the shipping costs for my order?
To determine the shipping costs for your order, please refer to the table below. Shipping costs are calculated based on various factors including destination, package weight, and shipping method. If you have any questions or need further assistance, please don't hesitate to contact us.
Country |
Up to 1kg | Up to 1.5kg | Up to 5kg | Up to 12kg |
Netherlands | € 15,00 | € 15,00 | € 20,00 | € 20,00 |
Afghanistan | € 75,00 | € 150,00 | € 250,00 | € 500,00 |
Albania | € 90,00 | € 100,00 | € 150,00 | € 200,00 |
Algeria | € 75,00 | € 100,00 | € 150,00 | € 200,00 |
American Samoa | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Andorra | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Angola | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Anguilla | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Antarctica | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Antigua & Barbuda | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Argentina | € 48,00 | € 60,00 | € 100,00 | € 180,00 |
Armenia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Aruba | € 75,00 | € 125,00 | € 175,00 | € 225,00 |
Australia | € 90,00 | € 150,00 | € 175,00 | € 225,00 |
Austria | € 27,50 | € 37,50 | € 75,00 | € 125,00 |
Azerbaijan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Bahamas | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Bahrain | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Bangladesh | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Barbados | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Belarus | € 23,50 | € 25,50 | € 31,50 | € 43,50 |
Belgium | € 27,50 | € 30,00 | € 35,00 | € 45,00 |
Belize | € 75,00 | € 100,00 | € 150,00 | € 200,00 |
Benin | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Bermuda | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Bhutan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Bolivia | € 75,00 | € 125,00 | € 150,00 | € 200,00 |
Bosnia and Herzegovina | € 50,00 | € 75,00 | € 100,00 | € 150,00 |
Botswana | € 75,00 | € 125,00 | € 150,00 | € 200,00 |
Bouvet Island | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Brazil | € 100,00 | € 150,00 | € 175,00 | € 250,00 |
British Indian Ocean Territory | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
British Virgin Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Brunei Darussalam | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Bulgaria | € 50,00 | € 75,00 | € 125,00 | € 250,00 |
Burkina Faso | € 75,00 | € 125,00 | € 175,00 | € 225,00 |
Burundi | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Côte D'ivoire | € 50,00 | € 75,00 | € 125,00 | € 175,00 |
Cambodia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Cameroon | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Canada | € 85,00 | € 125,00 | € 150,00 | € 200,00 |
Cape Verde | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Cayman Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Central African Republic | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Chad | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Chile | € 65,00 | € 150,00 | € 200,00 | € 250,00 |
China | € 90,00 | € 150,00 | € 200,00 | € 250,00 |
Christmas Island | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Cocos (Keeling) Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Colombia | € 46,00 | € 58,50 | € 98,50 | € 175,00 |
Comoros | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Congo | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Cook Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Costa Rica | € 75,00 | € 100,00 | € 150,00 | € 200,00 |
Croatia | € 45,00 | € 95,00 | € 125,00 | € 175,00 |
Cuba | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Curaçao | € 75,00 | € 125,00 | € 150,00 | € 200,00 |
Cyprus | € 150,00 | € 175,00 | € 225,00 | € 250,00 |
Czech Republic | € 40,00 | € 60,00 | € 75,00 | € 105,00 |
Democratic Republic of the Congo | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Denmark | € 25,00 | € 50,00 | € 75,00 | € 125,00 |
Djibouti | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Dominica | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Dominican Republic | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
East Timor | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Ecuador | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Egypt | € 30,00 | € 75,00 | € 95,00 | € 125,00 |
El Salvador | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Equatorial Guinea | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Eritrea | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Estonia | € 75,00 | € 100,00 | € 125,00 | € 200,00 |
Ethiopia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Falkland Islands (Malvinas) | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Faroe Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Fiji | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Finland | € 65,00 | € 75,00 | € 85,00 | € 115,00 |
France | € 20,00 | € 20,00 | € 30,00 | € 40,00 |
France, Metropolitan | € 46,00 | € 58,50 | € 98,50 | € 175,00 |
French Guiana | € 100,00 | € 100,00 | € 145,00 | € 250,00 |
French Polynesia | € 100,00 | € 100,00 | € 145,00 | € 250,00 |
French Southern Territories | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Gabon | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Gambia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Georgia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Germany | € 25,00 | € 35,00 | € 50,00 | € 60,00 |
Ghana | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Gibraltar | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Greece | € 45,00 | € 60,00 | € 75,00 | € 125,00 |
Greenland | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Grenada | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Guadeloupe | € 46,00 | € 58,50 | € 98,50 | € 175,00 |
Guam | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Guatemala | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Guinea | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Guinea-Bissau | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Guyana | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Haiti | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Heard & McDonald Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Honduras | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Hong Kong | € 80,00 | € 120,00 | € 150,00 | € 175,00 |
Hungary | € 36,50 | € 46,50 | € 75,00 | € 125,00 |
Iceland | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
India | € 115,00 | € 125,00 | € 135,00 | € 175,00 |
Indonesia | € 30,00 | € 65,00 | € 150,00 | € 150,00 |
Iraq | € 43,00 | € 46,00 | € 69,00 | € 109,50 |
Ireland | € 55,00 | € 50,00 | € 100,00 | € 150,00 |
Islamic Republic of Iran | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Israel | € 60,00 | € 60,00 | € 85,00 | € 125,00 |
Italy | € 35,00 | € 75,00 | € 100,00 | € 150,00 |
Jamaica | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Japan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Jordan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Kazakhstan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Kenya | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Kiribati | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Korea, Democratic People's Republic of | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Korea, Republic of | € 43,00 | € 46,00 | € 69,00 | € 109,50 |
Kuwait | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Kyrgyzstan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Lao People's Democratic Republic | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Latvia | € 24,50 | € 24,50 | € 24,50 | € 26,50 |
Lebanon | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Lesotho | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Liberia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Libyan Arab Jamahiriya | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Liechtenstein | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Lithuania | € 40,00 | € 50,00 | € 60,00 | € 100,00 |
Luxembourg | € 12,50 | € 15,00 | € 22,50 | € 45,00 |
Macau | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Madagascar | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Malawi | € 150,00 | € 175,00 | € 212,00 | € 212,00 |
Malaysia | € 75,00 | € 100,00 | € 150,00 | € 200,00 |
Maldives | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Mali | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Malta | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Marshall Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Martinique | € 150,00 | € 150,00 | € 200,00 | € 300,00 |
Mauritania | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Mauritius | € 189,00 | € 189,00 | € 250,00 | € 500,00 |
Mayotte | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Mexico | € 125,00 | € 150,00 | € 200,00 | € 300,00 |
Micronesia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Moldova, Republic of | € 23,50 | € 25,50 | € 31,50 | € 43,50 |
Monaco | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Mongolia | € 150,00 | € 175,00 | € 200,00 | € 250,00 |
Monserrat | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Montenegro | € 50,00 | € 70,00 | € 100,00 | € 130,00 |
Morocco | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Mozambique | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Myanmar | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Namibia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Nauru | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Nepal | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Netherlands Antilles | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
New Caledonia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
New Zealand | € 50,00 | € 70,00 | € 45,00 | € 150,00 |
Nicaragua | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Niger | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Nigeria | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Niue | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Norfolk Island | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
North Macedonia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Northern Mariana Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Norway | € 60,00 | € 75,00 | € 85,00 | € 95,00 |
Oman | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Pakistan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Palau | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Panama | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Papua New Guinea | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Paraguay | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Peru | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Philippines | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Pitcairn | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Poland | € 22,50 | € 27,50 | € 35,00 | € 75,00 |
Portugal | € 30,00 | € 50,00 | € 85,00 | € 125,00 |
Puerto Rico | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Qatar | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Réunion | € 46,00 | € 58,50 | € 98,50 | € 175,00 |
Romania | € 35,00 | € 50,00 | € 75,00 | € 100,00 |
Russian Federation | € 38,50 | € 41,50 | € 63,50 | € 90,00 |
Rwanda | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Saint Lucia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Samoa | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
San Marino | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Sao Tome & Principe | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Saudi Arabia | € 80,00 | € 125,00 | € 150,00 | € 500,00 |
Senegal | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Serbia | € 45,00 | € 60,00 | € 75,00 | € 100,00 |
Seychelles | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Sierra Leone | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Singapore | € 43,00 | € 46,00 | € 69,00 | € 109,50 |
Slovakia | € 25,00 | € 35,00 | € 45,00 | € 60,00 |
Slovenia | € 35,00 | € 45,00 | € 55,00 | € 85,00 |
Solomon Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Somalia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
South Africa | € 150,00 | € 200,00 | € 250,00 | € 350,00 |
South Georgia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Spain | € 35,00 | € 45,00 | € 60,00 | € 70,00 |
Sri Lanka | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
St. Helena | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
St. Kitts and Nevis | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
St. Pierre & Miquelon | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
St. Vincent & the Grenadines | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Sudan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Suriname | € 50,00 | € 75,00 | € 90,00 | € 150,00 |
Svalbard & Jan Mayen Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Swaziland | € 40,00 | € 50,00 | € 65,00 | € 80,00 |
Sweden | € 50,00 | € 75,00 | € 125,00 | € 200,00 |
Switzerland | € 40,00 | € 50,00 | € 65,00 | € 80,00 |
Syrian Arab Republic | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Taiwan, Province of China | € 130,00 | € 150,00 | € 175,00 | € 250,00 |
Tajikistan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Tanzania, United Republic of | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Thailand | € 60,00 | € 70,00 | € 90,00 | € 120,00 |
Togo | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Tokelau | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Tonga | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Trinidad & Tobago | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Tunisia | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Turkey | € 175,00 | € 200,00 | € 225,00 | € 400,00 |
Turkmenistan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Turks & Caicos Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Tuvalu | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Uganda | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Ukraine | € 50,00 | € 60,00 | € 80,00 | € 100,00 |
United Arab Emirates | € 75,00 | € 100,00 | € 150,00 | € 200,00 |
United Kingdom (Great Britain) | € 25,00 | € 45,00 | € 45,00 | € 70,00 |
United States Minor Outlying Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
United States of America | € 85,00 | € 100,00 | € 125,00 | € 150,00 |
United States Virgin Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Uruguay | € 65,00 | € 65,00 | € 75,00 | € 85,00 |
Uzbekistan | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Vanuatu | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Vatican City State | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Venezuela | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Viet Nam | € 100,00 | € 125,00 | € 125,00 | € 195,00 |
Wallis & Futuna Islands | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Western Sahara | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Yemen | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Yugoslavia | € 32,50 | € 50,00 | € 85,00 | € 105,00 |
Zaire | € 30,00 | € 35,00 | € 45,00 | € 65,00 |
Zambia | € 125,00 | € 175,00 | € 275,00 | € 325,00 |
Zimbabwe | € 80,00 | € 80,00 | € 150,00 | € 195,00 |
How long will it take to get a refund after returning my order?
Refunds are typically processed within two weeks after we receive your returned items. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
What is the difference between a Master tool and a Slave tool?
A Master version of a tuning tool offers the advantage of being able to read, write, and adjust ECU software, making it a more comprehensive tool. It is essential for professionals who require the capability to modify the content of ECUs.
On the other hand, a Slave version only permits reading and writing software and is primarily utilized by less experienced tuners who do not modify their own software. A Slave version must always be linked to a Master version of a tuning software supplier.
Which tuning tool would you recommend?
The tuning tool we recommend depends on how you intend to use it and the type of tuning services you (would like to) provide to your customers. All tools available on our website are top-of-the-line and come highly recommended by tuners worldwide. Still in doubt? Do not hesitate to contact us! We're happy to help!
Are all the products complete with cables and accessoires?
In general, the products are complete. At the individual product pages you can see exactly what cables and accessoires are included with the product you would like to order.
Is there a trial period available for your products?
We don’t offer trial periods for products, but some of the brands we sell provide trial or demo versions of their software. Rest assured, we're here to guide you in selecting the best tuning tools for your needs. If you have the chance to visit us in Baarn, the Netherlands, we'd be delighted to provide a demonstration to help you make an informed decision!
Can I request a demonstration on how to use the tuning tools?
At Tuning-shop.com, we prioritize customer service and are more than happy to offer you a demonstration on how to use the tools. With our extensive experience in the tuning industry through our own tuning companies, we can provide you with practical tips and insights. Rest assured, you can always count on us for a demonstration.
Why should I choose Tuning-shop.com?
Tuning-shop.com stands out for its extensive experience, assortment, and expertise in the industry. Complemented by our impeccable delivery and return policies, we exclusively offer the best tuning tools available on the market, ensuring that we uphold our core values: quality, service, and customer satisfaction.
Do you accept international orders?
Certainly! We accept orders from customers anywhere in the world. However, please be aware that shipping costs may vary depending on the delivery address. For an overview of our shippingcosts, please click here.
How can I make a purchase?
Here's how you can make a purchase in our webshop:
- Choose the desired product.
- Click on the red “Order now” button.
- For tuning tools, select the corresponding protocols required for the vehicles you need.
- Choose the quantity and click the green “Order now” button.
- Proceed to the shopping cart to register and enter your personal and delivery details. You can also apply any discount codes here.
- Log in to your account or create one if you're a new customer. Alternatively, you can place an order without an account.
- Verify your details.
- Select your preferred payment method.
- Review your order and click the “Place order” button.
- Congratulations! Your order has been successfully placed at Tuning-shop.com!
Do I get a confirmation of my order when placed?
Yes, you will receive a confirmation email of your order after completing your purchase. If you don't see it in your inbox, please remember to check your spam or junk folder.
Is it possible to cancel or modify an order?
You can cancel or modify your order as long as the payment has not been made. Simply access your shopping cart to make changes. However, once your payment has been processed, adjustments or cancellations are no longer possible. In such cases, you can refuse the package upon delivery or return the product. Refunds for returns are typically processed within two weeks after receipt.
How will I receive my order?
This depends on the size of the ordered item. If the item does not fit in the mailbox, it will be delivered as a parcel. Parcels are delivered by UPS. The delivery person will contact you to arrange the delivery of the package.
How long does it usually take for products to be delivered?
The delivery time varies depending on the product and the destination country. For the most up-to-date delivery information, please contact us.
To which countries do you ship your products?
We ship our products to every country around the world. However, please note that delivery times may vary based on the distance to your location.
Can I have my order delivered to another address?
Yes, it is possible to ship your order to another address. In your account, you can change the delivery address or add a different delivery address then your billing adress.
What payment methods do you accept?
We accept various payment methods. You can make payments using; iDeal, Visa, Mastercard, Bancontact/ Mister Cash, Giropay, SOFORT Banking, Wire transfer, or Paypal.
What is the timeframe for making the payment?
Your payment is processed immediately upon checkout using iDeal, Visa, Mastercard, Bancontact/ Mister Cash, Giropay, SOFORT Banking, Wire transfer, or Paypal.
Where can I inquire about my invoice or payment?
If you have questions about your invoice or payment, please contact us through the contact form or send us an email with your question at: [email protected].
Can I return the product if it does not meet my expectations?
It is possible to return a product if it does not meet your expectations. You have a statutory right to a 14-day grace period, during which you can reconsider your purchase. If you think the product is disappointing or unsatisfactory, you can return it within this timeframe for a refund or exchange.
What are the conditions for returning a product?
You have the option to return your order within 30 days of receipt. Please complete the return form found on the back of the invoice or shipping slip and include it with the items you are returning in their original packaging. Once we have received and inspected the returned items, we will process the return accordingly.
How long does it take for my return to be processed?
After we have received your return, it can take up to 7 workingdays to process your return.
Will I receive a confirmation once my returned order has been received?
You will not receive a confirmation of your return. Your refund will be processed automatically and credited to your account within two weeks of receiving the returned item(s).
Do the products come with warranty?
For all items purchased from us, the legal warranty is applicable. This means that the item should be in good condition and function properly under normal use. If you receive an item that does not meet these criteria, we will promptly provide an appropriate solution, which may include replacement, repair, or refund.
Certain items also come with additional warranties beyond the legal warranty. These factory warranties are provided by the importer or manufacturer and may vary depending on the product. Typically, products are covered by a two-year warranty period. However, please note that software and electronically downloaded items are non-refundable once delivered.
What is the warranty period for the items I have ordered?
The warranty period varies depending on the item you have ordered. You can find detailed information about the manufacturer's warranty in the accompanying documentation provided by the manufacturer.
Where do I find the contact form?
You can find our contact form here. Our other contact details can be found on this page as well.